Lighthouse Medical Care
Location: Corolla, NC

Lighthouse Medical Care is looking for a friendly, dependable, and organized Medical Assistant / Receptionist to join our primary care practice. This position combines both front office and clinical responsibilities in a small, patient-focused medical office.

Schedule

• Full-time through Labor Day
• Part-time after Labor Day (seasonal schedule)

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Responsibilities

Front Office

• Greet and check in patients in a friendly and professional manner.
• Answer incoming phone calls and assist with patient questions.
• Schedule appointments and manage the provider's daily schedule.
• Verify insurance information and collect copays and balances.
• Register new patients and update patient information.
• Process referrals, prior authorizations, and medical records requests.
• Respond to patient portal messages and perform general administrative duties.

Clinical

• Escort patients to exam rooms and obtain vital signs.
• Record medical histories, medications, and chief complaints.
• Prepare patients for examinations and assist the provider during office visits.
• Administer injections, perform EKGs, phlebotomy, and other clinical duties within scope of practice.
• Process prescription refill requests and coordinate laboratory testing.
• Document patient information accurately in the electronic medical record (Athenahealth experience is a plus).
• Maintain exam rooms and keep supplies stocked.
• Follow HIPAA, OSHA, and infection control guidelines.

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Qualifications

• Previous Medical Assistant experience preferred.
• Medical Assistant certification (CMA, RMA, CCMA, or equivalent) preferred but not required.
• Experience in family medicine or primary care is a plus.
• Excellent customer service and communication skills.
• Comfortable balancing both front desk and clinical responsibilities.
• Experience with Athenahealth or another electronic medical record system is preferred.
• Strong organizational skills with the ability to multitask.
• Reliable, professional, and compassionate.

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Compensation

• Competitive hourly pay based on experience.

• Verify patients benefits and eligibility
• Collect past due balances
• Answer phones and make necessary appointment. Resolve patient request working closely with medical assistants and medical providers
• Greet patients upon arrival, sign them in and obtain insurance information and any other necessary data
• Provide new patients with intake and new patient forms as well as copies of our office policies and required documents.
• Process payments from patients for co-pays and uninsured visits
• Schedule appointments for new and recurring patients based on Physician and PA/NP availability
• Maintain hard copy patient records as well as the files stored in our EHR
• Review automated call schedule and online appointments.
• Verify and collect patient balances

Medical Receptionist Requirements and Qualifications

• High school diploma or equivalent
• Experience working in a medical office is an asset
• Experience with Athena electronic medical records is an asset but not required
• Familiar with medical terminology
• Excellent organizational and time management skills